24/7 Technical Service
In order to address customer requirements for a full 24/7 technical service, the following workaround supported by u²t`s worldwide sales partners has been defined:
Technical contacts are determined for each core market region, i.e.:
- Japan
- China
- Europe (u²t headquarters)
- US
Given the shifted time zones of each location this results will be in a global 24-h coverage, at least for an initial contact. It is meant as a matter of fact that u²t will act as the primary contact partner for any issue which cannot be resolved by the local sales partners.
For weekends and national holidays in Germany, a telephone hotline is available which establishes a connection to u²t technical support in standby mode.
Technical Contacts
Germany and all of Europe
u²t Photonics AG headquarters
Weekend standby:
Hotline: +49 (0)30 726 113 530 (auto-forward to cell-phone)
Phone: +49/(0)30 726 113 510
Fax: +49 (0)30 726 113 800
Contact: Guenter Unterboersch
E-mail: techsupport@u2t.com
USA
TeraComm
Phone: +1 (0)908 685 9594; Cell Phone: +1 (0)443 745 3704
Fax: +1 (0)203 286 1535
Contact: Brad Sicotte
E-mail: sales@teracomm.com
www.teracomm.com
Japan
I-Wave Corporation
Phone: +81 (0)3 5812 7401
Fax: +81 (0)3 5812 7402
Contact: Koichi Shimada
E-mail: shimada@i-waveco.com
www.i-waveco.com
China
Luster Lightwave Corp.
Phone: +86 (0)10 8840 0202 Ext. 6202
Fax: +86 (0)10 8840 0260
Contact: Dr Yongpeng Zhao
E-mail: yongpengzhao@lusterlighttech.com
www.lusterlighttech.com
